Ready Set Retail

Rewards are usually applied as Heartland coupons. Understanding how Heartland applies coupons is important to understanding rewards.

A Heartland coupon will not be applied to items that have been manually marked down at the register.&nbsp;

A Heartland coupon WILL be applied to items that are marked down via Promotions or because they have been marked down using the Current Price field.<br><br>If you have items that are discounted at the register and a customer wants to use a reward, the recommended workflow is:

Add items that will be manually marked down and change their price.

1. Add items that will be manually marked down and change their price.
2. Add regular items.
3. Apply coupon.
4. Complete transaction as normal.

<b>Redeem a reward with manually adjusted items</b>

Add a customer. Here is a <a href="http://support.readysetretail.com/en/articles/3196363-adding-a-customer-to-a-transaction">link </a>if you need more help. 

Add items that will be manually marked down to the transaction.

Change clearance items prices and give an adjustment reason. (Adjustment reasons are account specific, in the example, we used "Correction".)

Apply Reward. Here is a link if you need more help.&nbsp;

Complete the transaction as normal.&nbsp;

1. Add a customer. Here is a <a href="http://support.readysetretail.com/en/articles/3196363-adding-a-customer-to-a-transaction">link </a>if you need more help. 
2. Add items that will be manually marked down to the transaction.
3. Change clearance items prices and give an adjustment reason. (Adjustment reasons are account specific, in the example, we used "Correction".)
4. Add regular-priced items.
5. Apply Reward. Here is a link if you need more help. 
6. Complete the transaction as normal. 

This article will show you how to use a reward on transactions that include items with price adjustments.